Genentech’s commitment to clinical innovation includes healthcare community support. Use the links below to contact us, submit medical questions, and report adverse events or product complaints.
Resources
Genentech’s commitment to clinical innovation includes healthcare community support. Use the links below to contact us, submit medical questions, and report adverse events or product complaints.
Report an Adverse Event
Phone: (888) 835-2555
Fax: (650) 225-4630
Hours: 24 hrs/day, 7 days/week
Mail:
Genentech US Drug Safety
1 DNA Way Mailstop 258A
South San Francisco, CA 94080
Report a Product Complaint
Report a product quality issue or abnormality that may be introduced during the manufacturing, labeling, packaging, shipping, handling, or storage of products.
Phone: (800) 334-0290
Hours: Monday - Friday, 5am - 5pm PT